Solved: My VM account ended on 31st March. Nobody welcomes a price increase, and we get that. 2. Subscribe to RSS Feed; Mark as New; Mark as Read; Subscribe; Printer Friendly Page; Flag for a moderator 01-10-2018 08:00. Sign in . There was no label in the box but searches revealed that I could recycle via. . but it doesn't work - 5285247. Account - Mobile. My Virgin Media App. Have waited in all day kit not collected - 5223593. VM should be able to send the returns packaging to a family member, neighbour or a friends address using the weblink request-returns-pack . My Virgin Media app: Requires compatible Android 7. These include: Super Hub 2ACI have a very old TV box. Up to 3 WiFi Pods if needed. on 30-05-2023 22:29. We would like to show you a description here but the site won’t allow us. Virgin Media; My Virgin Media; Shop; Help;. You'll be able to return it for free via Collect+, which operates over 5000 outlets across the UK, so you're never far from a drop off point. I trust the bill will be cancelled when the kit. I hope someone can help on this forum as I cannot get through via email or phone to Virgin Media. If we don’t get the requested kit back,. Solved: Changing from national to international roaming - Virgin Media Community - 5248920. on 31-01-2023 16:46. Hi, a friend of mine hasn't been a customer for a while, but still has a V6 box and Hub 3 that they want to return. Any returns emails are automated and will contain any equipment that you have registered to. Options. hello007007 Posts: 149 Forumite. And now I'm getting chased up. Connect the Hub’s power cable with the blue tab. No setup fee. SpeedWe would like to show you a description here but the site won’t allow us. Pop the telly on: check its set to the correct Input and Virgin TV’s. Account - Mobile. It's at least 7 years old! We would love. Told the disconnections person this and that I wouldn't get their kit return stuff, asked if I could have it early or to a different address, no. Account - Cable. 2. An HDMI cable that you’ll plug one end of into the Stream box and the other end into your HDTV. Only kit that supports HDCP 2. My address is very simple to find so it is not a case of getting sent into the wrong post box either. walthamyank. The charging for unreturned kit is also automatic as far as I can make out so it may just be a matter of time before that kicks in unless VM forum team can get in there first. If you do return the equipment to us within 80 days of your services being ended, you will be refunded via a bill credit on your next available bill. Options. The clerk will print the return label and process your return. After a week kit wasn't delivered and I contacted again the live chat asking for explanations and I've been told that no kit has been requested at my. You can of course order your own here if you can return it to. If you have recently joined us and have non-Virgin Media equipment* from a previous provider or older Virgin Media equipment and wish to send it to us for recycling. Your terms & conditions state: “To cancel you have FOURTEEN days from the later of: (i) the day after the delivery of the equipment; (ii) the service start date; or (iii) the day you received this contract (that provides a link to the Terms and Conditions). No, you can keep using the same phone you’ve always used. Claim up to three (if needed) with our WiFi guarantee. Networking and WiFi. Networking and WiFi. Your experience matters. thanks. We use Collect+ services for returning. . QuickStart, set up and connections. on 07-12-2022 16:39. Hi mikeratkins, thanks for posting and welcome to our community. Home Phone. Alternatively, visit virg. Doesn’t include Upload speed add-on; (2) Our moneyback WiFi coverage guarantee with. Steveiow. But the email telling me to return them or else be charged, says the Value I might be charged is £zero for both items. They have emailed to see someone is in the area and to book a collection date. Please follow the simple instructions we’ve provided in the pack that we delivered with the new equipment. You can get in touch with the team on 0800 952 2302. The fee is dependent on the equipment that needs to be returned and can range from £50–£250. It still hasn’t arrived! Having wasted another 1 hour 30 minutes on hold this afternoon after receiving another email threatening charging me for kit that I am very happy to send back - I am well and truly fed up with virgin mediaI used to live in London and since I had to move home I chose to discontinue my broadband. Choose your package. Virgin Media Verified account. When you see the ‘starting up’ screen, you can pull the tab out of the remote. in the box it gives. I the queued in the support line for ages, got only to a WhatsApp agent, and they had to schedule me in AGAIN. Nobody welcomes a price increase, and we get that. QuickStart, set up and connections. 0 Kudos Reply. QuickStart, set up and connections. . . And finally, if you’re moving home, you need to close an account due to bereavement or critical illness or you’re worried about the cost of living - check our pages for more help, you do have other options rather than cancelling. The kit was collected and I received email confirmation of the collection. . It has been very poorly attached and has caused damage. I mean, it's not as if he already has a perception of VM as a company riddled with incompetence and disregard for cu. Upgraded Virgin TV Go app – offers a boosted on the go experience that allows customers to pause a programme on one set top box and carry on watching it on their tablet in another room or on the move. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. Virgin Mobile. For the quarter ended 30 June 2022, Virgin Media O2 reported transaction adjusted revenue of £2. services. Return Valérie for free with Canada Post. Wi-Fi extenders are devices that increase the range of the Hub’s wireless signal, giving you a stronger and more stable connection over more of your home. They'll be able to guide you through all the relevant options so you'll be able to find the product that's exactly right for you. This is not a full review yet – but a few early thoughts. Manage Your Account. We would like to show you a description here but the site won’t allow us. Can any one help please ive been waiting for over a year for Virginmedia to send me a package so i can return the box ive found out last december they had been billing me for this a service i had not used in that time I got in contact with them in decemebr and ask for the account to be closed laughted at down. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Networking and WiFi. That’s why we have a dedicated team to help you with this and answer any other questions you might have. Browse Virgin Media Virgin Media Community. Have been told that some customers have been charged when not returning equipment, however. Returning some Virgin Media kit? We’ll show you how to put together your packaging and get everything wrapped up, so it reaches us safe and sound. 5. Was moving house and because of timings around that moved while still paying Virgin for broadband at the old house. Hi Virgin I am returning equipment and I have to put the silver cap. Hi, Just recently upgraded from Tivo 500GB box to TV360. Two phone calls TO virgin media and a number of emails FROM virgin media asking to either post or the equipment would be collected. Mobile. If you are worried how to pack your virgin media equipment before returning just watch it and give me thumb up. | Read 60,341-60,360 Reviews out of 70,619We would like to show you a description here but the site won’t allow us. Solved: My VM account ended on 31st March. If we don’t get the requested kit back, then we may charge to replace it. Most QuickStart kits have just 6 cables, connectors and powerlines to. Fibre to the home - not actually me, btw. We would like to show you a description here but the site won’t allow us. 35 minutes ago. If you need any help, please don't hesitate to let us know. Your experience matters. If the kit remains missing, then you'll be charged - pay the charge, raise a written postal complaint demanding they refund the charge. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. on 01-03-2023 08:38. Phone. Your experience matters. It is important that you read and understand the full terms and. Please let me know the procedure to return the kit AT NO COST for me to VIRGIN MEDIAVirgin Media Hub 5 to replace my Hub 3. HD kit and some older 4K Ultra HD kit only supports older versions. Simply call 150 from a Virgin Media phone or 0345 454 1111* from any other phone. Please can you confirm that the £40 c. Left virgin over month ago and requested already 5 times rerun kit, unfortunately never received that and no one is able to answer any of my questions when there was sent or what is the tracking number, Recently received bill to pay because kit is not returned but how can I return it if I requested that already 5 times and it never arrived??Virgin Media will also reuse or recycle its equipment, and will always request that its newer pieces of kit are returned directly to them. The returns packaging is sent via Yodel and you should receive this within 10 workings days of your disconnection date or within 10 working days of your request. Virgin Fibre Areas only. 2 Kudos. 2. Unfortunately, if you don’t return the VM Hub, TV 360, Horizon TV, Digital+ or Digital+ HD box, a charge of €150 may be added to your account. Let us know how you get along. Sort this out please. Sitting there after an hour of wrestling everything into the packaging, using a whole roll of sellotape for extra security, to notice the remote control's still on the table. We would like to show you a description here but the site won’t allow us. You might find a local Collect Plus. Step 3 - Label the box – a letter came with the. You’ll find some simple step-by-step instructions telling you how to set up each of your services. If you cancel your service, you will need to return your kit to Virgin Media. I'm a moderator/staff could pick this up and follow up, that would be great. Providing everything is set up correctly on your account you should receive an email via an automated system when processing your disconnection. Then enter your email address, and click on email me my new label and follow the instructions. Remember. The webpage usually list which items need returning, however it doesn't at present. When can I expect it to arrive? I asked VM twice but was not told when to expect this return kit. Hey @Slowlanfastwifi, thanks for reaching out to us and a warm welcome to the Virgin Media forums. 7K subscribers in the VirginMedia community. If a customer does not return their equipment within 14 days of their contract end date, they will be subject to a non-return fee. Account - Mobile. Each time promised either it will be collected by. We would like to show you a description here but the site won’t allow us. I am still with virgin media but under a new account. I have not received the return kit I was promised in order to return VM equipment. My Virgin Media App. sorry if in wrong place. Returning a V6 box. Joining in. Virgin Media; My Virgin Media. Doesn’t include Upload speed add-on; (2) Our moneyback WiFi coverage guarantee with. It was all done correctly, out of contract, 30 days notice, etc, and as expected they asked for their Hub 3 to be returned. Sign out . Alessandro Volta In response to MattL3. Changes to Virgin Media prices 2023. Please, expect a private message from me here shortly, so I can have a further look and help out. Intelligent WiFi is designed to automatically sort out any WiFi issues around your home without you needing to. Stay safe online. for the parcel you sent back? This is your proof that you sent it. 6. Could you give le and orientation?. My V6 box has been replaced by a 360 and 2 days later I. how to install virgin broadband hubhow to install phonehow to return your kitHi I gave notice to cancel all vm services a number of weeks ago, but as yet i have not still received packaging to return kit. @jp1955 This is really a problem for the previous tenant or the landlord depending on which was the VM account holder. uk with required details but have. The impossible task of fitting Virgin Media kit in the returns box . Please could this be escalated to Virgin Media. Stay safe online. A power adaptor to plug into the Stream box and a power socket at the wall. Alternatively, you can take the kit to your local O2 store or your local recycling centre. Virgin Broadband Box attached to house. Watch TNT Sports Ultimate, Virgin TV Ultra HD and apps like BBC iPlayer and YouTube. The average coupon discount for new and returning Virgin Media customers is normally between 10% and 50% off, but some codes provide flat-rate savings instead. co/recycling for information on how to return or recycle old equipment,together with any associated items such as leads or power supplies. Browse Virgin Media Virgin Media Community. To return your equipment, simply click the link and follow the instructions. Labels: My Account; hub 3. You can return our kit at no extra cost. If after rebooting, the V6, TiVo, or TV 360 box is still not working, try running a quick diagnostics check to find the root cause of the issue and how to fix it. how to return your old kit. Forum; Apps. Sim Application option missing (SIM Toolkit) - Virgin Media Community - 5246628. Entertain me;. My father was previously paying around £35-40 for 1gbps with internet, now paying £75 for 1gbps, netflix, cinema, sports & telephone, he asked me to find something better in the next 10 days due to the cooling period. | Read 1,721-1,740 Reviews out of 71,552Excludes Essential broadband customers from 10 November 2022. away the old kit when they come round to do the upgrade. kit not collected . Simply ring our friendly customer service team. You’ll just need to speak with an advisor so they can get everything set up on the account ready for the new SIM. We cancelled his virgin media TV and broadband package a while ago but we've never had any work to send the hub or TiVo Box back. Was told hub 3 was old and wasn’t capable for the new gig, all was fine and was told to recycle my old hub at my local recycling centre, in which I did ( I have a email with the date and time on when I went to recycle it,. I heard about companies outsourcing their customer service to 3rd party, it might work for the company saving monies but clearly it doesn’t work for the customer. All our services will be set up so, once you’re in your. If you want a hand understanding our services, or how to do certain tasks, you’ve come. Go to solution. The last one was today 17th July 2023, when you emailed me at at 08:06 this morning to inform her the equipment would be picked up today. we cancel our virgin media account after 18 months as we did not have good broadband speeds. Then I for some reason go. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. On our wavelength In. Browse Virgin Media Virgin Media Community. Virgin TV V6 Box, Virgin TV 360 Box, Virgin TV Stream Box, Hub 4, Hub 5, Powerline Wi-Fi, Powerline Ethernet, Wi-Fi Booster, Wi-Fi Pod, and. But as the government advice is to stay home, we don’t want to ask customers to venture outside to post kit back to us. Forum Team 10 Views Message 2 of 2 Flag for a. 2% on a yearly basis, driven by fixed and mobile service price rises. However, I received a text message saying that I did not schedule a return yet. That has been confirmed and was going to arrive in 3 working days. Virgin Media Equipment Return Box Assemble New in May 2022From £ 38 a month. I am going to send you a private message. The returns packaging is sent via Yodel and you should receive this within 10 workings days of your disconnection date or within 10 working days of your request. richardsch. A relative of ours recently passed away, they had virgin and were sent a new Hub 4 a while ago. This promotion means you won’t pay the usual setup fee of £35. You can find informationHow many stars would you give Virgin Media? Join the 74,685 people who've already contributed. We would like to show you a description here but the site won’t allow us. Today I have received an email and a text message regarding the return of my equipment and that. So, whether you’re sadly leaving us or simply changing your package, we hope you’ll help us do our bit – by returning our kit so we can refurbish, reuse and recycle it wherever we can. Been given my leaving date as 17th March. I wasn't aware that I had to return old equipment and I just binned them when I stopped using them except the V+ Box which I sold because I bought it from Virgin Media for £49 so that. John-----I do not work for VM. If you have any further queries or questions, please let us know. They will be charged for not returning any rented equipment that VM want back. they can only follow a scripts. Remember your phone will need to be in as ‘new’ condition as possible and in its original packaging to return it. 1) False representation - the boxes don't work unless supplied directly by VM to a customer. Thanks,Virgin Media say its customer care team may contact customers after they’ve cancelled to try and ‘address the reasons why they’re leaving’ and once again, try and offer a ‘new package that best meets their needs. If there is a BT line (or sky or Talktalk etc) you could look at Talk Talk/BT etc "fibre" (aka fttc - fibre to the cabinet) if it's available otherwise you might be stuck with Adsl which wouldn't be as quick as Virgin. We would like to show you a description here but the site won’t allow us. I have had some months ago left VM and asked for the kit to return my broadband equipment. You can also speak with us to order a replacement SIM card via our text messaging option, just send a message to 07533 016422. I guess the first lady I talked to misinterpreted it. He has changed to new package/hub in last few months, everything fine but now is getting multiple emails regarding old Hub 3. on 05-03-2022 19:10. 28 December 2011 at 1:11PM. . Kit return 5 hours ago Have waited in all. e. No one seems to be able to tell me what is happening with the other device on the outside of my house (i. Return Old Kit - Virgin Media Community - 5285247. Stream from Virgin Media. Often, turning the power off and on at the wall socket, the broadband Hub or TV box and checking that all the wires are plugged in securely, can get you back up and running. Manage Your Account. away the old kit when they come round to do the upgrade. wrote: Hi Tom_W1, An update: I called again customer service and asked to speak to a manager. We will send pre-paid packaging to the service address (unless specified and arranged otherwise) which you should receive around 10 days after your disconnection date for any equipment we have requested to be returned. Please look out for the purple envelope in the top right of your scre. I spoke with VM, and they sent me a return kit. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Virgin Media Staff Options. we provide and how you are permitted to use those . 3. In your Stream kit you’ll find everything you need to get the Stream box up and running. Go to Virgin Media support. How long ago did you send the kit back? Most importantly, do you have the receipt/tracking no. Don't expect any meaningful reply from Virgin Media, just the usual "sorry to hear that you are. Huzzah! To those who thought it might be a scam I was worried too, but the collection has been logged on my virgin media account and a receipt emailed from a legitimate virgin email address so it all looks legit. Hi, this is really on behalf of my 85 year old dad. If we decide to do this, we’ll let you know. The new fibre phone line is designed to work with the same phones as the old copper line. 554bn, inching up 0. Unfortunately I have already recycled my old hub 3 at my local recycling centre and have a email as proof with time and date of doing so. Yea, that's what I figured, I did however eventually find a sheet saying 'Please recycle you old kit' so based on that and the fact that there was no returns label of any kind, I'm assuming its to be recycled. I have also been reminded each. Go to solution. Hi, I have had an email confirming my kit will be picked up on 8th December but before this has happened I have received a bill for £65 for non-return of kit! Today I have put the kit into the return packaging and taken it to a pick-up point. If you want to discuss Virgin Media products like TV or broadband, you'll need to speak to Virgin Media's customer service team. My Account; My Bills; My Apps; Upgrades; Service Status; Virgin TV Anywhere; Mobile Your Account. with Virgin Media and Virgin Media Payments. In. I had a receipt from him and never any comeback from Virgin. Intelligent WiFi technology is what makes our Hub 3, 4 and 5 so fast and reliable. Today is the 4th time that they have cancelled the collection on the day it was supposed to be collected. Returning a Stream Box. r. Not solved either. I didn't return my equipment successfully yet, but I find a very useful link: - 5127590Pre-paid returns packaging can take up to 10 working days to arrive, but you can print your own returns labelling here and drop off at your nearest collect plus point. Please DM me and deal with this properly. Keep a hold of your receipt as this will have your tracking number on it to track your return online. I left Virgin months ago and have arranged for my equipment to be collected. I sent a message and was advised on the 2nd Feb, that packaging would be sent out to me to return myself by collect+. . If you are receiving download speeds of less than 30 Mbps, you may also find a WiFi Pod helpful. 00 am this morning I get a text and email asking me to please return unused equipment. Put your modem and power cord into a suitable box with proper packaging protection to ship your device back to us. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. Account - Cable. £8p/m extra or included with Gig1 or Volt. Manage Your Account. If you can set up using a Self-Install pack, but choose to use an engineer for. That’s because while you're with us, you rent your kit, rather than own it. Returning hub 4. . SpeedWe would like to show you a description here but the site won’t allow us. You can find informationHow many stars would you give Virgin Media? Join the 74,685 people who've already contributed. Existing Virgin Media customers will have to pay a fee in order. The box was posted as instructed at the start of March and the last update on the Yodel website is March 8th where it says that it was "Processed at National Hub " but as. The clerk will print the return label and process your return. My Virgin Media app: Requires compatible Android 7. Volt benefits include (1) Virgin Media broadband speed boost to the next available level (up to a max of 1Gbps download speed) at the point you place your order to become supercharged with Volt. super hub. My Virgin Media App. Hi dibitontofabio, Thank you for reaching out to us in our community and welcome, really sorry to hear you were unable to return equipment due to not receiving the returns kit after many call and that you are no longer in the UK and unable to. wrote: Hi Tom_W1, An update: I called again customer service and asked to speak to a manager. Staying in one placewrote: I've just left VM, and have my Hub3 and (approx 8 yrs old) TiVo box ready to return. I did this, using their pre-paid packaging and have a tracking confirmation that the package was received by VM three days ago. My parents recently swapped their Tivo for a V6. We would like to show you a description here but the site won’t allow us. Virgin Media; My Virgin Media; Shop;. We would like to show you a description here but the site won’t allow us. For full instructions on how to return any of our kit, please see here and all instructions should be available there. Equipment remains our property and we charge for anything unreturned. . I am now located in Scotland and I asked for the return kit to be sent to a different address way before the discontinuation of my service. We would like to show you a description here but the site won’t allow us. hello007007 Posts: 149 Forumite. Then, drop it off at a Yodel store. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Virgin Mobile. However, despite my attempt to request for the return kit to be deli. Excludes broadband faults and broadband network outages. This promotion means you won’t pay the usual setup fee of £35. You’ll find support for everything, from setting up the Hub to fixing internet issues – and the latest broadband deals. 3. If you're looking to amend your residential package, you will need to get in touch with our team directly by calling us on 150/ 03454541111 or texting us on 07533051809, as we're unable to process package changes on this platform. We would like to show you a description here but the site won’t allow us. Sami93. Or stream, control and manage. O2 shop or local council recycle yard. 0 or iOS 12 or later mobile or tablet. Seems like a very long time to be en-route. . Manage Your Account. No setup fee is available on all bundles, broadband & phone, and broadband only packages. The tracking on Yodel says its still en-route. Re: My return Kit has not arrived If you have your own boxes, you can print your own returns label from the link provided above which can be used to return the equipment. @Hannahman wrote:. But as the government advice is to stay home, we don’t want to ask customers to venture outside to post kit back to us. We would like to show you a description here but the site won’t allow us. Available with M50 broadband or faster. Virgin Phone Switchover. The collection date is 29 November. Turn on all V6 boxes: take your current TV boxes off standby and check they’re connected to the internet, ready to download TV 360. the left and right are not communicating. Virgin Media want their box back - i dont have it. return parcel was dropped off at yodel depot in alfreton derbys on 9th - 5332407. 4. We would like to show you a description here but the site won’t allow us. Same goes for my friend's address, because they told me someone will pick it up AND will contact both of us, I was told that there is. We would like to show you a description here but the site won’t allow us. I did ask for a return slip from VM over 6 months ago when I told them I no longer use the digi box, and was promised a pre paid returns label and a drop off point to arrange a return, but nothing to date. It’s the one before the V6 old and chunky the complaints department sent me a replacement as it’s not working and the leaflet says I need to return my old kit but when I go on the virgin media website for a cycle kit it only shows how to return a V6virgin media equipment return anything extra to receive one. If they won't do that, then you escalate the complaint to Ombudsman Services, and add a demand for compensation for the poor customer service. Some individual customers have claimed on here to have negotiated their own new customer 'return' deals in a shorter time. Watch in more rooms with 4K-ready Virgin TV 360 Mini boxes. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Unless I'm missing something in order to do a collect plus returns I'd need a pre-paid label/returns pack to return the unit? --- Step 3 - Label the box – a letter came with the QuickStart kit: peel the sticker off (or create a new pre-paid label and slap it over the original address label on the bo. The first thing you notice is how small the Stream box is. SpeedWe would like to show you a description here but the site won’t allow us. So I suggest you set the kit aside somewhere out of the way and await contact from the previous account holder when they. I used to live in London and since I had to move home I chose to discontinue my broadband. If you don’t have a Collect+ letter we don’t need this kit back so please recycle. Control your services . You can contact us to discuss your O2 mobile products and services. Stream from Virgin Media. They said it should be 30 days to return so basically I have the entire month of Feb. QuickStart, set up and connections. We would like to show you a description here but the site won’t allow us. If you possess a Virgin Media TV.